Terms & Conditions
Please read these terms carefully. They govern your use of Stay Connected Plus.
Effective date: July 14, 2026Last updated: July 14, 2026
1. Acceptance of these terms
By creating an account or using Stay Connected Plus, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, do not create an account or use the platform.
2. Eligibility
You must be 18 years or older to use Stay Connected Plus. By using the platform, you represent that you are at least 18 years of age and legally able to enter into these terms.
3. Your account
You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Do not share your password or account access with others. Notify us at support@myscplus.com if you believe your account has been accessed without your permission. You are responsible for the accuracy of the information you provide, including any profile you set up on behalf of an incarcerated friend or loved one.
4. Subscriptions, trials & billing
The Inside Community Member profile subscription is $14.95/month, with a 14-day free trial for eligible members. A valid payment method is required to start a free trial. After the trial ends, the subscription renews automatically each month and bills to your payment method until you cancel. You may cancel at any time from your account before the next billing date to avoid further charges. Accounts for family, friends, and supporters are free and do not require a payment method. System usage charges apply to the Inside Community Member's profile at the rates shown at sign-up; family, friends, and supporter accounts do not incur per-minute or per-message usage charges.
5. Acceptable use
You agree to use Stay Connected Plus lawfully and respectfully. You agree not to misuse the platform, including but not limited to: using it for any unlawful purpose; harassing, threatening, or abusing others; impersonating another person; attempting to gain unauthorized access to the platform or other accounts; transmitting harmful, fraudulent, or illegal content; or interfering with the operation or security of the platform. We may restrict, suspend, or terminate accounts that violate these terms.
6. Messaging & monitoring
Messages, voice messages, and calls sent through the platform and the phone (IVR) system may be stored, processed, monitored, recorded, or reviewed for safety, security, abuse prevention, legal compliance, and platform protection. In addition, correctional facilities may monitor and record communications according to their own policies. Communications involving an incarcerated individual may not be private from the correctional facility. By using the platform, you consent to this monitoring and recording. Please see our Privacy Policy for more detail.
7. Cancellation & refunds
You may cancel your subscription at any time from your account. Cancellation stops future billing; it does not retroactively refund past charges. Subscription fees, used services, message activity, phone-system usage, and completed transactions are generally non-refundable, except where there was a billing error or a service issue caused by Stay Connected Plus, or where a refund is required by applicable law. Refund requests are reviewed on a case-by-case basis. To request a review, contact support@myscplus.com with your account details and the charge in question.
8. Disclaimers
The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Stay Connected Plus does not warrant that the service will be uninterrupted, timely, secure, or error-free, or that any message or call will be delivered, retrieved, or answered. Availability of the service depends on facility rules and the incarcerated individual's ability to call their assigned Stay Connected Plus number, which we do not control or guarantee.
9. Limitation of liability
To the fullest extent permitted by applicable law, Stay Connected Plus, LLC, together with its owners, officers, employees, contractors, and service providers (collectively, "Stay Connected Plus"), shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruptions, or the cost of substitute services, arising out of or relating to your use of, or inability to use, the platform, the phone (IVR) system, or any messages, calls, or content sent or received through them, whether based on warranty, contract, tort, or any other legal theory, and whether or not Stay Connected Plus has been advised of the possibility of such damages. Stay Connected Plus provides a communication platform and does not control correctional facilities, their phone systems, their rules, or their monitoring practices. Stay Connected Plus is not responsible for delays, blocks, restrictions, recording, monitoring, or denial of communications that result from facility policies, facility phone systems, carrier networks, or other circumstances outside our reasonable control. Stay Connected Plus does not guarantee that any message, voice message, or call will be delivered, retrieved, or replied to within any specific timeframe, or at all. To the fullest extent permitted by applicable law, the total aggregate liability of Stay Connected Plus for any and all claims arising out of or relating to these Terms or your use of the service shall not exceed the amount you paid to Stay Connected Plus in the ninety (90) days immediately preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In those jurisdictions, the liability of Stay Connected Plus is limited to the greatest extent permitted by law.
10. Changes to these terms
We may update these Terms & Conditions from time to time. When we make changes, we will update the effective date at the top of this page. Your continued use of the service after the updated terms take effect means you accept the updated terms.
11. Contact us
Questions about these terms? Contact us at support@myscplus.com or through the Support page.